Filegear Desktop for macOS (Beta)

Filegear Desktop for macOS (Beta)

Filegear Desktop for macOS

Version 1.0.18 (Beta)

January 17, 2019

Introduction

Filegear is a personal cloud device that manages your storage and enables you to manage and share your files safely and privately from your home. Filegear Desktop for macOS is a companion app that enables you to connect your Filegear device to your desktop or laptop computer running the Apple Mac operating system.

Disclaimer

WARNING

THE SOFTWARE REFERENCED IN THIS POST IS BETA SOFTWARE. AS SUCH IT HAS GONE THROUGH LIMITED TESTING AND VERIFICATION. WHILE ALL EFFORTS ARE MADE TO ENSURE THE QUALITY AND ROBUSTNESS OF THE SOFTWARE, THERE ARE NO GUARANTEES, WARRANTIES OR PROMISES REGARDING THE STABILITY OR USEFULNESS OF THE SOFTWARE. BY USING THIS SOFTWARE YOU UNDERSTAND THAT FUNCTIONALITY MAY BE MISSING, MAY NOT WORK AS EXPECTED, AND MAY IN SOME SITUATIONS RESULT IN DATA LOSS.

Download

To install Filegear Desktop for macOS, first download the PKG installation package from here:

    Filegear_v1.0.18.pkg

The package file should be saved to your "Downloads" folder.

System Warnings

Launch the package to begin the installation process. The first thing you will see is a security warning from macOS saying that the program is from an un-identified developer:

Click on "OK". Then click on the "Apple" menu on the top left of your screen, then select "System Preferences":

Once there, choose "Security & Privacy":

And finally, click on "Open Anyway" to launch the installer:

There is one final confirmation dialog. Click on "Open", then the installation dialog will appear behind:

Installation

The installation dialog will guide you through the basic installation steps:

 

You can accept all the default responses. Once the installation is complete, you will be prompted if you want to remove the installation package. Just click "Yes".

Starting Filegear Desktop

Once Filegear Desktop for macOS is installed, you will need to launch the app by going to the "Applications" folder in your finder, then double-clicking on the "Filegear.app" entry:

Once the app is launched, you will see a Filegear "house" icon appear in the top status bar.

Logging In to Filegear

When launching Filegear Desktop for the first time, or if you log out of your account, the login window will appear. Enter your login credentials exactly as you would in the web or mobile apps:

Once the login is successful, the dialog will automatically disappear. You can see that the Filegear Desktop app is still running by looking for the Filegear "house" icon in the top status bar.

Accessing Files

To access files in your Filegear device, first click on the Filegear "house" icon in the top status bar of your screen, then click on the "Folder" icon at the top, or click on the "gear" icon of the device you wish to connect to and select "Open in Finder".

You will see a new Finder window appear showing the root folders of your Filegear device:

The folder hierarchy here follows the logical layout of the web and mobile applications. At the very top is the Files, Photos, Music, and Videos experience. Under each of these folders you will find additional folders representing the different ways to search and discover content in your Filegear device.

Default "Folders" View

The default folders can be found under Device / Files / All Files:

Searching for Files

You can follow the folder hierarchy to essentially execute searches on your files. For example, to find photos in a timeline according to when they were added, go to Device / Photos / Timeline / Added On:

Using Lightroom

You can import your files from Filegear into your Lightroom catalog by choosing "Import Photos and Video" and navigating to your Filegear folders:

From here you can choose the photos you wish to import and then click on "Import".

Note: you may want to experiment with a few files first before doing any large collections. Lightroom will force Filegear to download all selected files in order to generate the catalog data. After cataloging is complete, you can go to the settings option of Filegear Desktop to clear the cache to reclaim space on your local system. Don't worry, if Lightroom needs the original file again, it will just re-download on demand.

Once your files are imported into Lightroom, you can develop, edit, and export your files as normal:

Importing Music into iTunes

You can also import your music collection into iTunes. Just add files from your Filegear folders as you would any other folder:

Note: the same issue applies for iTunes as for Lightroom. iTunes will download the entire file to be able to extract metadata and show the information in the iTunes UI. Again, you should try to import in smaller batches, and then clear the Filegear Desktop cache between imports to ensure your local system doesn't get filled up.

Other Apps

You can use other apps to browse, open, edit and save content into your Filegear folders using the Filegear Desktop app. You can even drag files into the Filegear folders, or drag files from Filegear onto your local system.

Known Issues

There are thousands of apps available for macOS which are designed to read and write files to a local folder. We have made efforts to test and validate many common apps, especially those built-in to macOS, and apps normally used for authoring documents, editing photos, and playing media content. That said, it is impractical for us to test each and every app, every version of each app, or every operating system version. Each of these variations could lead to incompatibility or instability issues.

Below are some known issues that we have documented and are working on fixing in our final release.

1. Some apps which use random-access reads and writes during save operations may not be able to save correctly. For example, Pages.app, Keynote.app, and Numbers.app.

2. Some larger compressed archives, for example ZIP files, may not extract correctly when opened using the Archive Utility.app (the default app for macOS).

3. Playing media files like MP3 and MP4 files currently results in downloading the whole file before playing. This is because many media players will first request the first and last bytes of the media file before playing. Filegear Desktop is currently designed to download from start to finish, so when reading the last bytes of a file, the whole file must be downloaded first. We are working to fix this issue so that playing media files will be able to stream and start playing without waiting for the whole file to download.

4. The Filegear Desktop app mounts a local filesystem driver. Occasionally, the driver will encounter a long-running request to the Filegear device, resulting in the Filegear Desktop app appearing to freeze, and some finder windows waiting on those may become unresponsive. In some situations a system reboot may be required to resume normal operations. 

Reporting Issues

If you encounter an issue with this software, or have a suggestion on how to improve our overall experience, please send us your comments and suggestions to support@filegear.com.

If reporting an issue, please include a screen-shot of the error(s) or other helpful references, and a brief description of the actions performed leading up to and potentially causing the issue.

Conclusion

Filegear Desktop is a powerful tool for connecting your Filegear device to your desktop or laptop and enables a host of new possibilities for integrating with existing apps. We'd love to hear your feedback on your experience, and hope you enjoy this chance to try out this software, and be a part of its success.

Thanks from all of us,

The Filegear Team